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- Well-spoken with a pleasant disposition, easily establishing rapport with people
- Tactful and diplomatic approach to problem-solving and conflict resolution
- Adept at cross-cultural communication, helping customers come away with a positive perception of service
- Collaborative, motivational style to determine needs and develop team action plans
- Case Managed over 3000 clients, maintained an active caseload of 250 clients
- Liaising with celebrities, local businesses, media and government ministers and representatives
- Coordinated a national NGO public awareness campaign gaining positive press and influencing public opinion
[/x_accordion_item][x_accordion_item title=”Administration” open=”false”]Executive support to three BC regional directors, one on-site and two virtually:
Managed calendars, set up executive meetings, appointments and conference calls, prepared agendas, booked meeting venues, informed directors of deadlines and action items
Coordinated information flow and day-to-day planning using OneNote
Prepared employee documents, monitored for accuracy and processed SAP expenses
Arranged travel and itineraries
- Used sophisticated, proprietary database for technical drawing library management (700,000 drawings)
- Prepared comprehensive financial and narrative reports for funders and other stakeholders
- Composed correspondence and other documentation ensuring appropriate content and timing
- Developed a database to facilitate capture and reporting of program activities, clients and locations
- Set up a comprehensive administrative system to monitor projects through improved financial and narrative reporting guidelines
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- Demonstrated ability to organize multiple tasks, set priorities, meet deadlines and work under the pressure of time constraints
- Ability to initiate/manage cross-functional teams and multi-disciplinary projects
- Able to exercise sound judgment independently and yet make a significant contribution to a team effort
- Excellent communication, presentation, decision-making, motivational and negotiating skills
- Coordinated set-up and operations of a busy employment access centre
- Managed public awareness and agency profiling strategy for provincial agency, involving a celebrity spokesperson, liaising with numerous local businesses, media and government ministers and representatives
- Managed Forest Renewal BC in Burnaby, determining client eligibility, evaluating applications, recommending funding, tracking client progress and completing financial and narrative reports
- Coordinated IT communications development, training and publications
- Responsible for project grant management within Eastern Ontario, interpreting ministry criteria, making recommendations on applicant eligibility for funding, and writing ministerial briefing notes and backgrounders
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- Designed engaging, interactive employment workshops and seminars
- Facilitated 800 specialised workshops on family, youth, criminal, and civil law
- Facilitated IT workshops and supervised the Information and Communication Technology Lab for an International Conference
- Provided innovative online training and coaching as an eCoach
- Produced user-friendly IT training manuals
- When facilitating, use a variety of skills and techniques, receive consistent ratings of “Excellent”
[/x_accordion_item][x_accordion_item title=”Information Technology” open=”false”]
- Proficient in Windows/Apple/ Linux
- MS Office – Word, Excel, Outlook, PowerPoint; specialized, proprietary in-house databases
- Web content management, social media tools, Virtual learning, Desktop publishing
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